Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or box.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Mansfield Shoe Store, 44 High Street, , Mansfield VIC 3722, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Faulty items
If you have purchased an item you believe to be faulty, please contact us as soon as possible on (03) 57 752147 or email us at
We may ask you to send through a photo of the fault or to bring the product in where possible. We will contact our supplier and consult with them. If the product is found to be faulty and irreparable, a refund will be issued to your source of payment, or an exchange can be arranged for a replacement. Where possible, faults can be repaired by the supplier and returned to you.
Please note it could take up to a week for our suppliers to provide us with a decision regarding the fault. We will be in contact with you during the process and update you with any information as it becomes available to us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.